Customer Support Executive

Bhavnagar, Gujarat, India

Full Time

Customer Support Executive

Location: Bhavnagar
Work Mode: Work From Office
Experience: 1– 5 Years

About the Role

We are looking for a Customer Support Executive who can effectively communicate with customers, understand their concerns, and provide timely and appropriate solutions. The ideal candidate should be customer-focused, patient, and comfortable handling queries through different communication channels.

Key Responsibilities

Client communication, requirement gathering, and requirement clarification.

Coordinate between clients, developers, QA, and design teams.

Manage Magento/e-commerce projects, Shopify inquiries, presales, aftersales and multiple business requirements.

Define project scope, and handle change requests.

Track development, QA, UAT, pending tasks, and project timelines.

Coordinate defect resolution and customer feedback.

Prepare functional requirements and communicate them clearly to the technical team.

Handle project follow-ups, approvals, and delivery coordination.

Manage multiple projects and ensure requirements, changes, and commitments are properly tracked.

Basic understanding and coordination of Magento, APIs, third-party integrations, payment gateways, and deployment-related activities.

Requirements

Good verbal and written communication skills.
Strong customer-handling and interpersonal skills.
Good problem-solving and logical thinking abilities.
Ability to understand and explain technical information in a simple manner.
Basic knowledge of computers and web applications.
Ability to multitask and manage multiple customer queries.
Positive attitude with a willingness to learn.

Preferred

Experience in Customer Support / Technical Support / Client Communication will be an advantage.
Familiarity with eCommerce, Magento, Shopify, or web-based products is a plus.

What We Offer

Professional and supportive work environment.
Opportunity to learn about eCommerce and web technologies.
Growth and learning opportunities.
Exposure to international clients and projects.

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Customer Support Executive

Customer Support Executive

About the Role

Key Responsibilities

Requirements

Preferred

What We Offer

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